Privacy Policy

1. Information We Collect

We may collect information you provide directly, including:

• name;
• email address;
• mobile/phone number;
• city or location information voluntarily provided;
• webinar registration information;
• membership/community information;
• enquiries, feedback and support communications;
• billing and transaction information where you purchase a paid offering.

We may also collect technical information such as IP address, browser/device information, pages visited, referring pages, approximate location, and website usage information.

2. How We Collect Information

Information may be collected when you:

• visit the website;
• submit a form;
• register for the Financial Strength Masterclass;
• join a Financial Wisdom Hub community;
• purchase a product, membership, workshop or other service;
• contact us;
• participate in webinars or events;
• interact with our emails, website or other communications.

3. How We Use Information

We may use information to:

• process registrations and provide requested services;
• provide webinar and community access;
• manage memberships and accounts;
• process purchases and transactions;
• respond to enquiries and support requests;
• send service-related communications;
• send educational/marketing communications where permitted and, where required, with consent;
• improve website content, products and user experience;
• maintain security and prevent fraud or misuse;
• comply with legal obligations.

4. Marketing Communications

Where permitted, FWH may communicate with you by email, telephone, SMS, WhatsApp or similar channels about educational content, webinars, products and community activities.

You may opt out of marketing communications using the unsubscribe mechanism provided or by contacting:

hello@financialwisdomhub.com

Service, transaction and security communications may still be sent when necessary.

5. Sharing of Information

We do not intend to sell personal information as a standalone commercial product.

Information may be shared with service providers that help operate FWH, such as:

• website/hosting providers;
• webinar platforms, including Zoom;
• payment processors;
• email/CRM providers;
• community/member platforms;
• analytics and technology providers;
• cloud/storage and security providers.

Information may also be disclosed when required by law, court/government order, for security/fraud prevention, to protect rights, or in connection with a business transfer, subject to applicable law.

6. Payments

Where a third-party payment gateway processes a transaction, payment credentials may be collected and processed directly by that provider rather than stored by FWH.

7. Third-Party Platforms

FWH may use third-party platforms such as Zoom for webinars and other technology providers for communications, payments and community services.

Those providers may have their own privacy policies and terms. Users should review them where appropriate.

8. Cookies and Similar Technologies

The website may use cookies and similar technologies for:

• essential functionality;
• preferences;
• security;
• analytics;
• performance;
• marketing, where permitted.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, account administration, transactions, legal compliance, dispute resolution and security.

Specific retention periods should be confirmed based on FWH's actual systems and legal obligations. [TO CONFIRM]

10. Data Security

We use reasonable technical and organisational measures intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may have rights concerning your personal information, including access, correction, deletion/erasure where applicable, withdrawal of consent and grievance/complaint mechanisms.

Requests may be sent to:

Privacy / Grievance Contact (Email): hello@financialwisdomhub.com

Identity verification may be required before certain requests are processed.

12. Children

FWH is intended primarily for adults and persons able to enter into legally binding arrangements. We do not knowingly seek personal information from children where collection requires parental/guardian consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, data practices or legal requirements change. The latest version will be posted on this page.

14. Contact